Outpayce and Hands In Join Forces to Scale Split Payments Across Global Travel

⦿ Executive Snapshot

• What: Hands In partners with Outpayce to enable split payments for travel merchants and airlines.
• Who: Hands In, a split payment architecture provider; Outpayce, a travel payments specialist from Amadeus.
• Why it matters: This partnership aims to reduce payment declines in the travel industry, enhancing customer experience and enabling airlines to capture additional revenue.

⦿ Key Developments

• Hands In has entered a global strategic partnership with Outpayce to offer native multi-card split payments at the point of sale for travel merchants and airlines.
• The initiative follows Hands In’s agreement with a Tier-1 Middle Eastern airline, set to go live this year with support from Outpayce.
• Over 40% of airline payment declines are attributed to card limits or insufficient funds, impacting high-ticket bookings and leading to cart abandonment.

⦿ Strategic Context

• The partnership aligns with the airlines' shift towards modern "Offer and Order" systems, allowing for a unified digital order record that accommodates multiple travelers and payment sources.
• This integration is crucial for addressing regulatory pressures regarding the processing of multi-party refunds without manual intervention, marking a significant evolution in travel payment systems.

⦿ Strategic Implications

• The immediate consequence includes a reduction in transaction decline rates, potentially increasing revenue for airlines and travel merchants.
• Long-term, the integration of split payment capabilities into the order lifecycle could redefine payment processing standards in the travel industry, reducing friction and improving customer satisfaction.

⦿ Risks & Constraints

• Potential regulatory challenges related to payment processing and multi-party refunds could impact implementation timelines and operational efficiency.
• Competition from other payment solution providers may hinder market penetration and adoption of Hands In’s technology within the travel sector.

⦿ Watchlist / Forward Signals

• The successful rollout of the partnership with the Tier-1 Middle Eastern airline later this year will provide insights into the effectiveness of the split payment integration.
• Future developments will be signaled by the adoption rate of the split payment suite among existing Outpayce customers and overall transaction success rates post-implementation.